Capture Your Experience and Build Lean MRO Processes

CaseBank provides knowledge-based diagnostic solutions that streamline your MRO processes. Our software tools enable you to capture and access your organization's technical experience through a web browser - anywhere, anytime. Your hard-earned technical experience becomes a permanent, re-usable intellectual asset.

Are you facing the attrition of your senior workforce? Or are you involved in a Lean MRO program to identify and eliminate work flow waste? Maybe both? We can show you how to capture your technical experience and put it to use - effectively and efficiently! In addition to providing the tools to develop your diagnostic solutions, we also offer training for knowledge-base development, as well as full turn-key operation and maintenance services.

SpotLight®, our core product, uses equipment-specific knowledgebases to deliver expert diagnostic guidance for solving equipment failures. The experience of your full expert community is delivered as streamlined troubleshooting guidance. SpotLight knowledgebases can be leveraged for training, reliability data collection, help desk guidance, and to automate fault isolation manuals.

For over ten years, CaseBank Technologies Inc. has helped companies capture, and make the most of their technical experience in the form of troubleshooting and diagnostic tools, experience-based training aids, and integrated electronic manuals. CaseBank has delivered effective solutions to companies like:

• Lockheed-Martin
• Honeywell
• Bombardier
• Pratt & Whitney
• Hawker-Beechcraft

Why Should You Preserve Your Experience?

When it comes to complex equipment and critical processes, the knowledge and expertise of an experienced workforce is our most valuable asset. We guard the health and safety of our people - but we often neglect the organization's health by not capturing and protecting valuable workforce experience. Retirements, illness, and the globally competitive environment steadily drain our intellectual capital, leaving entire organizations weakened and vulnerable. To succeed in today's knowledge-based economy, there is no question that perishable experience must be preserved before it literally walks out the door.

A commitment to knowledge management in your organization can be the catalyst for a long-term economic return. And having a robust, interactive knowledgebase firmly implanted in your organization's fabric means never having to worry about retiring experts or the loss of mission-critical knowledge to the various forms of attrition. A technical knowledgebase will dramatically improve operational efficiency, with tangible bottom-line results, and the training of replacement staff becomes easier and cheaper, on a "just-in-time" basis.

Instant access to the global experience covering your complex equipment is like having the world's foremost experts always on-hand and ready to help you solve today's problems, on demand. With the SpotLight toolset, building a robust field experience knowledgebase is a straightforward process that draws on known solutions and symptoms, as well as OEM data, as the starting point for a "living knowledgebase".

Call us to find out how CaseBank can help your organization reduce operating costs, lower your business risk, and remain competitive. We'll equip you with world-class tools, methodologies and optional services to build and maintain a permanent, re-usable corporate asset that incorporates all of your hard-earned experience.