Complex machines break down. It’s a fact that can’t be ignored. However, for both OEMs and operators three critical questions must be answered.

What caused the failure?

Quickly and accurately identifying the source of equipment problems is critical to faster recovery and lower costs. Recognizing failure trends and contributing factors is critical to increasing equipment reliability, reducing warranty exposure and redesigning problem components.

How fast can it be fixed?

CaseBank’s software guides technicians through the service process, from fault isolation to repair procedures and parts catalogs, and provides engineering with defect trend analysis to improve complex products and systems.

How can it be avoided in the future?

CaseBank increases first-time fix rate (FTFR) and reduces no-fault-found components (NFF), helping identify chronic problems, while delivering faster turnaround and higher uptime.

Increase Speed & Accuracy of Product & Customer Support

CaseBank provides a diagnosis, service and repair system which delivers maintenance feedback with failure trend analysis and reduces lifecycle costs by 5-10%.