About CaseBank
With its roots in the aerospace industry, CaseBank was founded in 1998 with a commitment to develop leading edge field service software that would
- simulate the decision making process used by experienced troubleshooters, and
- effectively support technicians in the maintenance and repair of complex equipment, systems and processes.
Since then, the SpotLight® suite of products has grown to include a range of web-based, PC/lap-top resident and mobile PDA applications and has been used worldwide by both military and commercial aerospace customers, as well as process industries, heavy equipment, and health services research.
Based in Mississauga, Ontario, CaseBank specializes in creating practical and reliable diagnostic software solutions for Fortune 1000 companies such as Honeywell, Lockheed Martin, Bombardier, and Pratt & Whitney.
For more information about CaseBank, our expert troubleshooting software products, or related services, contact us today.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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