Aerospace – Operators
Your mechanic in Chicago kept a plane grounded for two days, diagnosing a problem that another airline’s mechanic in London solved last month …… if only he’d known.
Your Challenge
Keeping your planes in the air and on schedule, because your customers demand it and the cost of delays and cancellations mount quickly. At the same time, you face constant pressure to reduce maintenance costs and improve efficiency.
Your Environment
- You operate complex aircraft with many sophisticated, interacting systems.
- Confounding problems appear at odd times and with unusual symptoms, wreaking havoc on the flight schedule.
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You know your current problem has likely occurred before, but there is no quick or easy way to find out.
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Built-in Test results are vague and the fault isolation manuals take hours to work through.
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The central help desk staff are tied up dealing with familiar problems
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The most experienced technicians are not on shift, have retired, or have gone to a competitor.
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Pressure to get the aircraft back in the air often means resorting to expensive "Trial & Error” parts swapping.
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Newer aircraft are more complex and more reliable so
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technicians see fewer faults to build experience from,
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yet the faults that do occur are difficult to isolate and rectify.
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And still you are expected to squeeze more from the aircraft assets, with less.
The Solution
The solution is SpotLight, a guided diagnostic system that uses real world experience to steer maintenance staff as they troubleshoot, and then points them to the appropriate repair procedure once the root cause is identified.
The SpotLight field service system has two main parts:
- The expert troubleshooting software application, developed by CaseBank, delivers expert diagnostic guidance for solving equipment and process problems.
- The custom knowledgebase of diagnostic and repair information built by specialized knowledgebase development staff, using your maintenance experience and expertise.
SpotLight can help deliver:
- Increased aircraft availability through faster fixes
- Better aircraft at the start of the day with more frequent first-time fixes
- Smaller logistics footprint through reduced spares pipeline
- Fewer unsubstantiated part removals
- Reduced overall operating costs
- Reduced resource and training costs by,
- Shortening the learning curve for new staff,
- Reducing diagnostic time, and
- Increasing average diagnostic knowledge and quality of response.
Contact us today to discuss how.
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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