Application Integration

Here are a few of the ways in which we can help you integrate SpotLight® functionality into your existing business systems and workflows:

• CRM - Embed SpotLight in CRM software to provide troubleshooting guidance for newly reported problems
• Warranty - Make SpotLight the gatekeeper to submitting warranty claims, ensuring effective troubleshooting has been carried out rather than shotgunning parts
• Inventory Control - Query configuration tracking, spares requisitioning and inventory control applications directly from SpotLight
• Technical Publications - Link to supporting technical publications on CD or network
• Maintenance Management Systems - Link SpotLight directly to various commercial maintenance management systems for seamless troubleshooting
• Equipment Data Downloads - Link SpotLight directly to on-board equipment diagnostic systems, streamlining the reporting process

Whatever your business environment, we can work with your team to help you derive the maximum benefit from your diagnostic efforts using the approach that works most effectively for you.

Turn-key Solutions

For those who prefer to keep their software in-house, using only their own data within the knowledgebase, and drawing on CaseBank to transform this corporate knowledge into an accessible knowledgebase solution, CaseBank offers a turn-key approach.

Hosted Solutions

For those who prefer to access the global experience database of the entire user community, tapping into troubleshooting expertise from multiple companies, CaseBank offers a hosted solution. This approach gives your team complete access to all available vetted knowledge, with the software installed within your own computer infrastructure.

Subscription-based Solution

For those who want access to the global knowledgebase, without having to manage the hardware or system architecture, we offer a subscription-based service which affords the same full access as the hosted solution, while we manage all software for you on our secure servers.

Each of the above arrangements provides you with the power of SpotLight, our patented hybrid reasoning software, and the flexibility to use it in the manner that best suits your company. Our products and services offer everything you need to build your own decision support systems, with a suite of knowledge management development tools to facilitate knowledgebase development and maintenance; or you can take advantage of our expertise and have us build and maintain your knowledgebase for you. Based on your requirements, we provide SpotLight, the essential decision support software, in the format that best meets your needs and on a multitude of platforms.

Ease of Integration

In addition, CaseBank solutions have been designed to be readily integrated with existing legacy CRM or ERP applications, and are compatible with existing workflow processes and IT infrastructure. To facilitate your project, CaseBank offers extensive support services, including training, integration into legacy applications, and custom application development.

To discuss how SpotLight can best be integrated into your current applications and workflow, contact us today.