Application Integration
Here are a few of the ways in which we can help you integrate SpotLight® functionality into your existing business systems and workflows:
- CRM - Embed SpotLight in CRM software to provide troubleshooting guidance for newly reported problems
- Warranty - Make SpotLight the gatekeeper to submitting warranty claims, ensuring effective troubleshooting has been carried out rather than shotgunning parts
- Inventory Control - Query configuration tracking, spares requisitioning and inventory control applications directly from SpotLight
- Technical Publications - Link to supporting technical publications on CD or network
- Maintenance Management Systems - Link SpotLight directly to various commercial maintenance management systems for seamless troubleshooting
- Equipment Data Downloads - Link SpotLight directly to on-board equipment diagnostic systems, streamlining the reporting process
Whatever your business environment, we can work with your team to help you derive the maximum benefit from your diagnostic efforts using the approach that works most effectively for you.
Turn-key Solutions
For those who prefer to keep their software in-house, using only their own data within the knowledgebase, and drawing on CaseBank to transform this corporate knowledge into an accessible knowledgebase solution, CaseBank offers a turn-key approach.
Hosted Solutions
For those who prefer to access the global experience database of the entire user community, tapping into troubleshooting expertise from multiple companies, CaseBank offers a hosted solution. This approach gives your team complete access to all available vetted knowledge, with the software installed within your own computer infrastructure.
Subscription-based Solution
For those who want access to the global knowledgebase, without having to manage the hardware or system architecture, we offer a subscription-based service which affords the same full access as the hosted solution, while we manage all software for you on our secure servers.
Each of the above arrangements provides you with the power of SpotLight, our patented hybrid reasoning software, and the flexibility to use it in the manner that best suits your company. Our products and services offer everything you need to build your own decision support systems, with a suite of knowledge management development tools to facilitate knowledgebase development and maintenance; or you can take advantage of our expertise and have us build and maintain your knowledgebase for you. Based on your requirements, we provide SpotLight, the essential decision support software, in the format that best meets your needs and on a multitude of platforms.
Ease of Integration
In addition, CaseBank solutions have been designed to be readily integrated with existing legacy CRM or ERP applications, and are compatible with existing workflow processes and IT infrastructure. To facilitate your project, CaseBank offers extensive support services, including training, integration into legacy applications, and custom application development.
To discuss how SpotLight can best be integrated into your current applications and workflow, contact us today.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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