Consulting: Ongoing Knowledgebase Development and Management
Let CaseBank's specialists take care of building and managing your complete solution on an on-going basis, while you maintain full ownership of your data. Along with the SpotLight system, we provide monthly reports detailing knowledgebase usage levels and effectiveness ratings and we can support the knowledgebase hosted on your servers, or at our secure facility.
Fully supported turn-key solutions are especially attractive when you
- Need a solution quickly, but cannot free up the necessary time with internal resources
- Want to offer this service to your clients and think that a chargeable independent third party solution would be preferred
- Believe that building internal expertise in knowledge management is a distraction from your core business focus
Benefits of this approach:
- Complete, worry-free outsourcing to a recognized vendor
- Incremental knowledgebase additions and software updates are included, ensuring that your SpotLight system is maintained at peak effectiveness
- Full user management support means your staff are not sidetracked by lost password requests and creating new user accounts
- Session analysis reports provide valuable metrics including user activity, recurring problems, usage trends, etc.
- You have access to training services and help desk support for one predictable fee, which simplifies budgeting and prevents unanticipated expenses.
Feel free to contact us to discuss whether ongoing knowledgebase development and management by CaseBank is the best approach for your organization.
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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