Deployment Services
Turn Key Solutions
Fully functioning, knowledge-loaded, decision support systems for customers who prefer to outsource the development of their knowledge management application, and, in many cases, its ongoing maintenance, while the customer retains full ownership of their own data. Click to read more...
Hosted Solutions
You supply and own the knowledge. We build the knowledgebase and take care of the hardware and software on your behalf. In short, the knowledge belongs to you, the application is hosted by us. Click to read more...
Subscription Service Solutions
Some industry associations have found that sharing information across their network of companies benefits all. We support this need by building and hosting guided diagnostic support systems incorporating the knowledge of the whole network. In this case, CaseBank builds the knowledgebase, and provides access to customers on a subscription basis. Click to read more...
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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