Solutions for Executives

If you make decisions that impact the bottom line - and are accountable for improving that bottom line - in a company that repairs or supports complex equipment, you know that correctly identifying and fixing a problem the first time it occurs is more than half the battle when it comes to controlling costs.

Do any of the following describe your business environment?

• Your business depends on complex equipment, processes or systems.
• Problems can be difficult to isolate and unpredictable.
• Expertise is fragmented and distributed across many locations.
• New information must be made available to a network of experts (across the country or around the globe) as quickly as possible.
• Problem solving response-time is critical to business success.

Increased Efficiency and Cost Reduction

If so, CaseBank Technologies Inc. can help. Our interactive software solutions deliver expert diagnostic guidance to your team when and where it's needed. With a focus on streamlining the diagnostic process and reducing time and cost for return-to-service, CaseBank SpotLight^TM solutions can significantly impact your bottom line by delivering key financial benefits, including:

1. Reduced overheads through faster problem resolution and increased diagnostic efficiency
2. Increased profits when equipment performance guarantees are given
3. More effective warranty management through
   • better screening for inappropriate product returns
   • better diagnostic and circumstantial evidence reporting on genuine returns
   • expedited "bench repair" on returns
4. Reduced support costs as a result of
   • increased customer self-service
   • fewer Help Desk and Field Service Representative calls
   • more effective knowledge capture and re-use
5. A cheaper, faster FIM update cycle, the ability to deliver critical updates on demand, and an opportunity to convert static FIMs to interactive, easily accessible IETMs.
6. Reduced training costs and shorter learning curves for new technicians

Reduced Business Risk

Your bottom line can also be affected by a variety of business risks. CaseBank's diagnostic and training solutions help you mitigate a number of those risks.

1. Automatic capture, preservation, and dissemination of critical troubleshooting information
   • supports compliance with Sarbanes-Oxley business continuity requirements,
   • protects against the loss of accumulated expertise (walking knowledge, tribal knowledge, intellectual capital), and
   • provides a practical hedge against grey-out and competitive brain drain
2. Reduced business risk from unscheduled downtime of plant and/or equipment
3. More effective utilization of valuable human and intellectual capital by
   • freeing up key personnel to focus on genuinely "new" diagnostic activities and other vital tasks while less experienced technicians handle "known" problem resolution supported by diagnostic guidance.
   • shortening training time and reducing learning mistakes
   • increasing average diagnostic knowledge of employees and improving the quality and speed of diagnosis
   • eliminating the need to memorize reports and events for troubleshooting of future problems
   • automating knowledge sharing between departments and/or plants to enhance cross-functional knowledge flow and decision process.
4. Ease of integration with current IT infrastructures and existing workflows supports quick adoption and successful implementation.

The Solution - SpotLight

Repeat attempts to fix equipment problems are very costly: excessive down-time, unnecessary parts replacements, unresolved warranty claims and declining customer satisfaction are just a few of the consequences that result. Yet studies show that the root causes of many faults have been experienced before. The challenge is bringing past experience and current problems together.

Typically, your most-experienced technicians are your best troubleshooters, because they have a wealth of past experience to draw on. But, if your organization is like most, you know that many of your experts are planning to retire over the next few years. In North America, census figures show that over 15% of the workforce is nearing retirement - and that percentage is increasing dramatically each year as baby boomers age. This grey-out of the workforce is further complicated by increasing global competition for expert knowledge and the resulting brain drain.

Imagine the impact on your business if you could easily capture, preserve and re-use your company's expert experience every day, at any time, in any part of the globe.

You can, with CaseBank Technologies' proven diagnostic guidance software, SpotLight®, which captures the global experience of the equipment user community and delivers it to your technicians as relevant, current troubleshooting guidance.

To find out how CaseBank can help you reduce operating costs, lower business risk, and stay competitive by building a hedge against continuing brain drain and grey-out, contact us today.