Solutions for Managers
If you are responsible for managing the repair and technical support of complex equipment, you know that improving on-time performance, reducing excess inventory, and optimizing equipment readiness are three of your primary performance drivers.
Do any of the following describe the workplace you manage?
- The company relies on your team to keep complex equipment, processes or systems, online and operational.
- Problems can be difficult to isolate and unpredictable.
- Specialized knowledge is spread among many technicians who may be located in a variety of physical sites.
- For your team to be effective, new information must be made available and accessible as quickly as possible, for all locations.
- Improving the problem solving response-time and accuracy of your team is a key objective.
Decreased Downtime and Consistent Service
If so, CaseBank Technologies Inc. can help. Our interactive software solutions deliver expert diagnostic guidance to your team when and where it's needed. With a focus on streamlining the diagnostic process and reducing time and cost for return-to-service, CaseBank SpotLight solutions can significantly reduce unplanned downtime and improve service consistency among maintenance technicians, across multiple shifts, and between physical locations.
In addition to increasing asset availability and supporting maintenance best practices, SpotLight, Casebank's proven field service software, can:
- help support an increased customer base with the same head-count
- facilitate enterprise-wide oversight of troubleshooting status and hot spot activity
- provide fault-based communication that follows equipment geographically as well as across time-zones, shift-changes and hand-offs to manufacturers, reliability engineering, etc.
- improve your new technician training experience with
- shorter training times and fewer learning mistakes.
- increased average diagnostic knowledge and improved quality and speed of diagnosis, even among newer technicians.
- no more need to memorize reports and events for troubleshooting of future problems.
- automated knowledge sharing between departments and/or plants.
The Solution - SpotLight
Repeat attempts to fix equipment problems are very costly to the organization and bring constant pressure to bear on management and front line supervisors for improved performance. Studies show that the root causes of many faults have been experienced before. The day-to-day challenge is matching past expert troubleshooting experience to the current problem for a first-time successful fix.
Typically, your most-experienced technicians are your best troubleshooters, because they have a wealth of past experience to draw on. But, if your organization is like most, many of your experts have retired...or will soon. And those who remain can't be everywhere at once, and can't work around the clock. Consider the value it would bring to your maintenance team if you could easily capture, preserve and share the knowledge of your most experienced technicians - every day, at any time, in any part of the globe.
You can, with CaseBank Technologies' proven diagnostic guidance software, SpotLight, which captures the global experience of the equipment user community and delivers it as relevant, current troubleshooting guidance.
To find out how CaseBank can help you reduce equipment downtime, improve service consistency and enhance technician knowledge acquisition and performance, contact us today.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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