Solutions for Managers
If you are responsible for managing the repair and technical support of complex equipment, you know that improving on-time performance, reducing excess inventory, and optimizing equipment readiness are three of your primary performance drivers.
Do any of the following describe the workplace you manage?
- The company relies on your team to keep complex equipment, processes or systems, online and operational.
- Problems can be difficult to isolate and unpredictable.
- Specialized knowledge is spread among many technicians who may be located in a variety of physical sites.
- For your team to be effective, new information must be made available and accessible as quickly as possible, for all locations.
- Improving the problem solving response-time and accuracy of your team is a key objective.
Decreased Downtime and Consistent Service
If so, CaseBank Technologies Inc. can help. Our interactive software solutions deliver expert diagnostic guidance to your team when and where it's needed. With a focus on streamlining the diagnostic process and reducing time and cost for return-to-service, CaseBank SpotLight solutions can significantly reduce unplanned downtime and improve service consistency among maintenance technicians, across multiple shifts, and between physical locations.
In addition to increasing asset availability and supporting maintenance best practices, SpotLight, Casebank's proven field service software, can:
- help support an increased customer base with the same head-count
- facilitate enterprise-wide oversight of troubleshooting status and hot spot activity
- provide fault-based communication that follows equipment geographically as well as across time-zones, shift-changes and hand-offs to manufacturers, reliability engineering, etc.
- improve your new technician training experience with
- shorter training times and fewer learning mistakes.
- increased average diagnostic knowledge and improved quality and speed of diagnosis, even among newer technicians.
- no more need to memorize reports and events for troubleshooting of future problems.
- automated knowledge sharing between departments and/or plants.
The Solution - SpotLight
Repeat attempts to fix equipment problems are very costly to the organization and bring constant pressure to bear on management and front line supervisors for improved performance. Studies show that the root causes of many faults have been experienced before. The day-to-day challenge is matching past expert troubleshooting experience to the current problem for a first-time successful fix.
Typically, your most-experienced technicians are your best troubleshooters, because they have a wealth of past experience to draw on. But, if your organization is like most, many of your experts have retired...or will soon. And those who remain can't be everywhere at once, and can't work around the clock. Consider the value it would bring to your maintenance team if you could easily capture, preserve and share the knowledge of your most experienced technicians - every day, at any time, in any part of the globe.
You can, with CaseBank Technologies' proven diagnostic guidance software, SpotLight, which captures the global experience of the equipment user community and delivers it as relevant, current troubleshooting guidance.
To find out how CaseBank can help you reduce equipment downtime, improve service consistency and enhance technician knowledge acquisition and performance, contact us today.
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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