Solutions For Technicians and Troubleshooters
As someone who is called on to maintain and repair complex equipment quickly and safely every day, you know that the root cause of most equipment failure has been seen somewhere, by someone before - even if the problem is new to you. At the same time, you know that repeat attempts to fix the same problem can slow you down, creating frustration and job stress.
Do any of the following describe your working environment?
- Your primary function is keeping complex equipment, processes or systems online and operational
- The problems you have to resolve can be difficult to isolate and unpredictable.
- Specialized knowledge of the equipment you service is spread among many technicians who may be located in a variety of physical sites.
- To be most effective, you need immediate access to new troubleshooting information, regardless of your location.
- You recognize that improving problem solving response-time and accuracy is your best way of contributing to the organization's success.
Faster Return to Service with a Troubleshooting Assist
If so, CaseBank Technologies Inc. can help. Our interactive software solutions are built by experts in complex equipment fault diagnosis and repair and are based on actual field experience. SpotLight field service software supports you with diagnostic guidance and expert troubleshooting know-how when and where you need it, so you can get your equipment up and running quickly.
When it comes to troubleshooting complex equipment, you know that nothing beats experience. The next best thing to having that experience yourself is being able to access it when you need it. SpotLight offers exactly that by
- pointing out additional explanations that you might not have considered,
- ensuring that you don't overlook anything - even possible faults you or your organization have never experienced before,
- suggesting an effective test and isolation path,
- providing fast and easy access to supporting information through hyperlinks to technical publications, and
- allowing you to easily co-ordinate and collaborate through shared access to troubleshooting sessions and escalation to engineering support.
You can even integrate SpotLight with your work card and fault tracking systems to automatically fill in maintenance reports and reduce your data entry time.
The Solution - SpotLight
SpotLight pools the combined global experience of the equipment user community in an easily accessible format for relevant, current troubleshooting guidance where and when you need it. If you are an experienced mechanic, SpotLight will free you up to concentrate on your core tasks by providing a troubleshooting assist to the rookies. If you are newer to the job, you'll find you can work faster and more confidently with SpotLight standing by - and it's never cranky or too busy to help you out!
For more information about SpotLight, the expert troubleshooting software for complex equipment maintenance and repair, contact us today.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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