Solutions For Technicians and Troubleshooters
As someone who is called on to maintain and repair complex equipment quickly and safely every day, you know that the root cause of most equipment failure has been seen somewhere, by someone before - even if the problem is new to you. At the same time, you know that repeat attempts to fix the same problem can slow you down, creating frustration and job stress.
Do any of the following describe your working environment?
- Your primary function is keeping complex equipment, processes or systems online and operational
- The problems you have to resolve can be difficult to isolate and unpredictable.
- Specialized knowledge of the equipment you service is spread among many technicians who may be located in a variety of physical sites.
- To be most effective, you need immediate access to new troubleshooting information, regardless of your location.
- You recognize that improving problem solving response-time and accuracy is your best way of contributing to the organization's success.
Faster Return to Service with a Troubleshooting Assist
If so, CaseBank Technologies Inc. can help. Our interactive software solutions are built by experts in complex equipment fault diagnosis and repair and are based on actual field experience. SpotLight field service software supports you with diagnostic guidance and expert troubleshooting know-how when and where you need it, so you can get your equipment up and running quickly.
When it comes to troubleshooting complex equipment, you know that nothing beats experience. The next best thing to having that experience yourself is being able to access it when you need it. SpotLight offers exactly that by
- pointing out additional explanations that you might not have considered,
- ensuring that you don't overlook anything - even possible faults you or your organization have never experienced before,
- suggesting an effective test and isolation path,
- providing fast and easy access to supporting information through hyperlinks to technical publications, and
- allowing you to easily co-ordinate and collaborate through shared access to troubleshooting sessions and escalation to engineering support.
You can even integrate SpotLight with your work card and fault tracking systems to automatically fill in maintenance reports and reduce your data entry time.
The Solution - SpotLight
SpotLight pools the combined global experience of the equipment user community in an easily accessible format for relevant, current troubleshooting guidance where and when you need it. If you are an experienced mechanic, SpotLight will free you up to concentrate on your core tasks by providing a troubleshooting assist to the rookies. If you are newer to the job, you'll find you can work faster and more confidently with SpotLight standing by - and it's never cranky or too busy to help you out!
For more information about SpotLight, the expert troubleshooting software for complex equipment maintenance and repair, contact us today.
Here's an example of how the CaseBank solutions can save time and money. An airliner was ready to take off when a problem was discovered: there was no airflow in the cabin. Although it was obvious that something was wrong, the aircraft's built-in test systems showed everything to be working correctly. The flight had to be canceled while repair technicians investigated the problem. Three hours later, a technician found the source of the fault - a loose pipe fitting in the tail of the aircraft. Once the fault was located, it was repaired in a matter of minutes and the aircraft was released for service.
In the next few months, at that same airline, the same problem occurred three more times on different aircraft at different locations. In each case it was necessary to cancel the flight. None of the technicians assigned to find the problem knew that it had occurred before. If CaseBank solutions had been available, the guided diagnostic troubleshooting would have alerted them to the findings of the technician who solved the original problem, and the last three cancellations could have been avoided, with a significant saving in cost and customer satisfaction for the airline.
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