Knowledgebase Developer - Avionics/Engines
- Key Responsibilities:
- Correlate unstructured troubleshooting reports with technical data, identifying and organizing relevant points into a knowledge base.
- Team up with troubleshooting specialists to recognize and correct data deficiencies
- Contribute ideas for product improvement.
- Required Skills and Knowledge:
- Knowledge of aircraft systems, particularly avionics equipment or turbo fan engines. An engineering degree or technical diploma is mandatory
- Excellent interviewing skills, proficiency in writing, and an ability to organize data into verified and reliable information.
- Familiarity with aircraft maintenance and troubleshooting, including the use of technical manuals and test bench equipment. A working knowledge of aircraft technical terms is a plus
- Strong analytical ability
- Excellent oral and written communication skills.
- Some database experience is an asset.
To be successful, a thorough understanding of Case-Based Reasoning will be required. This can potentially be developed "on the job" by qualified candidates.
Apply via email to jobs@casebank.com .
Here's an example of how the CaseBank solutions can save time and money. An airliner was ready to take off when a problem was discovered: there was no airflow in the cabin. Although it was obvious that something was wrong, the aircraft's built-in test systems showed everything to be working correctly. The flight had to be canceled while repair technicians investigated the problem. Three hours later, a technician found the source of the fault - a loose pipe fitting in the tail of the aircraft. Once the fault was located, it was repaired in a matter of minutes and the aircraft was released for service.
In the next few months, at that same airline, the same problem occurred three more times on different aircraft at different locations. In each case it was necessary to cancel the flight. None of the technicians assigned to find the problem knew that it had occurred before. If CaseBank solutions had been available, the guided diagnostic troubleshooting would have alerted them to the findings of the technician who solved the original problem, and the last three cancellations could have been avoided, with a significant saving in cost and customer satisfaction for the airline.
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