Licensed Knowledgebase Authoring
In some cases, your organization will not want to outsource the development of the SpotLight knowledgebase. In these circumstances, CaseBank will license the SpotLight authoring and delivery software to your organization and provide you with training on knowledgebase development. This allows you to host the system, create the original knowledge base content, manage users and security, analyze diagnostic sessions created by technicians, and continue to grow the knowledgebase - with no ongoing access by CaseBank.
When this approach makes sense:
- Knowledgebase content is highly sensitive and outsourcing is not permitted (e.g.: military or research-oriented applications)
- Knowledgebase content is highly specialized and subject matter expertise is concentrated in-house
- Organization has sufficient internal resources for knowledgebase development and technical support and does not need long-term involvement from CaseBank aside from licensing and software maintenance fees.
For more information about the licensed knowledgebase development and the SpotLight suite of field service software systems, contact us today.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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