Military Applications

Your aircraft are deployed more often, for longer periods, further from home, in hotter operational theatres - and you have fewer people, with less time-on-type to keep them flying …

Your Challenge

If your aircraft are not ready and fully functional when they are needed, lives can be lost in the air and on the ground. Your challenge is to overcome these obstacles to meet changing operational readiness requirements on time, every time, and anywhere in the world

• Operational tempo has increased and operational environments are more critical than ever.
  
• Aircraft are often deployed into operational theatres they were not developed for.
  
• Military aircraft are flying longer and differently than originally planned, producing new faults.
• Cutbacks mean fewer technicians are supporting military flight line operations.
• Many technicians have retired, or will soon and new technicians have less time on-type.
  
• Newer aircraft are more complex and more reliable so
  
  • technicians see fewer faults to build experience from,
  • yet the faults that do occur are difficult to isolate and rectify.
• Older aircraft have varied diagnostic equipment, which are often less effective for fault isolation.

The Solution

The solution is SpotLight, a guided diagnostic system that uses real world experience to steer maintenance staff as they troubleshoot, and then points them to the appropriate repair procedure once the root cause is identified.

The SpotLight field service system has two main parts:

1. The expert troubleshooting software application, developed by CaseBank, delivers expert diagnostic guidance for solving equipment and process problems.
2. The custom knowledgebase of diagnostic and repair information built by specialized knowledgebase development staff, using your maintenance experience and expertise.

SpotLight can help deliver:

• Increased customer satisfaction through faster fixes.
• Reduced time and costs for call resolutions.
• Capture and preservation of "walking knowledge" prior to retirement or attrition.
• Increased visibility into the troubleshooting activity in the field.
• Reduce resource and training costs by,
  • Shortening the learning curve for new staff,
    
  • Reducing diagnostic time, and
    
  • Increasing average diagnostic knowledge and quality of response.

Contact us today to discuss how.