Services
We offer the support and services you need to get your in-house knowledgebase development up and running, or you can rely on us to build, support, and grow the knowledgebase for you.
Building an application starts with developing the initial “seed” knowledgebase from your historical data (such as maintenance records and service solution reports), then moves to integrating the system with the maintenance staff workflow, and training your maintenance staff on the system. With use the knowledgebase continues to evolve and grow as new information is captured over time.
CaseBank solutions can be implemented and managed by your team at your facility, or we can provide a full suite of consulting services and technical expertise to support you, including:
- Training Development
- Product Training
- Licensed Knowledgebase Authoring
- Contracted Knowledgebase Development
- Consulting Services and Custom Applications
- Application Integration
Contact us to discuss how CaseBank can best support your SpotLight implementation.
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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