Services
We offer the support and services you need to get your in-house knowledgebase development up and running, or you can rely on us to build, support, and grow the knowledgebase for you.
Building an application starts with developing the initial “seed” knowledgebase from your historical data (such as maintenance records and service solution reports), then moves to integrating the system with the maintenance staff workflow, and training your maintenance staff on the system. With use the knowledgebase continues to evolve and grow as new information is captured over time.
CaseBank solutions can be implemented and managed by your team at your facility, or we can provide a full suite of consulting services and technical expertise to support you, including:
- Training Development
- Product Training
- Licensed Knowledgebase Authoring
- Contracted Knowledgebase Development
- Consulting Services and Custom Applications
- Application Integration
Contact us to discuss how CaseBank can best support your SpotLight implementation.
CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
Click for more examples...