Product Training
CaseBank offers a variety of training options to meet your specific needs
Group End-User Training
For the end users of any of our SpotLight products, we offer group training at our facility or at the customer's location. This 1-2 hour group training is often delivered onsite close to the technician's work area (for example, at a computer station in the hangar of a regional airline), or in an onsite training room.
Online PowerPoint Tutorials
Face-to-face end-user training is supplemented by online Powerpoint tutorials and context-sensitive help.
Train the Trainer
CaseBank also offers indivual or group train-the-trainer sessions at the customer location. This in depth training runs from 4 hours to a full day, depending on the customer and the number of trainers to be trained. All of the SpotLight training material is reviewed in detail, and sufficient time is allowed to drill down into various topics. An overview of certain aspects of SpotLight's underlying technology (such as the reasoning algorithm) is also provided. In addition, trainers participating in the course are coached and prepared to field the type of questions and objections they will likely encounter when training their technicians.
Author training
Author training is offered at the customer location or at CaseBank, for groups of up to six people at a time. It is a four day course that takes participants through
- the theory of SpotLight,
- use of the SpotLight Author editing environment, and
- knowledgebase development methodologies and best practices.
It is a hands-on course with one to two people per computer, and the format alternates between short lesson presentation, and applying those lessons in a live environment.
Software Integrator Training
CaseBank's software integration training is a one week course that explores the SpotLight software architecture, development tools, database structure, configuration, and application programming interfaces. Participants will work through examples of the various extension points offered by SpotLight and how they woud be used to address typical scenarios. Although a few standard topics are always covered, there is no fixed agenda for this course as the exact curriculum is determined in consultation with the customer and reflects their anticipated integration needs. Sufficient time is allowed for open discussion based on participant needs. This is a hands-on course with one student per laptop, and a maximum participation of four students per session. Due to the technical nature of this course, it is only offered at CaseBank's location so that senior developers can be pulled in to discussions as needed.
For more information about product training options, or if you have a question about your specific training needs, feel free to contact us.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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