Product Training

CaseBank offers a variety of training options to meet your specific needs

Group End-User Training

For the end users of any of our SpotLight products, we offer group training at our facility or at the customer's location.  This 1-2 hour group training is often delivered onsite close to the technician's work area (for example, at a computer station in the hangar of a regional airline), or in an onsite training room.

Online PowerPoint Tutorials

Face-to-face end-user training is supplemented by online Powerpoint tutorials and context-sensitive help.

Train the Trainer

CaseBank also offers indivual or group train-the-trainer sessions at the customer location. This in depth training runs from 4 hours to a full day, depending on the customer and the number of trainers to be trained. All of the SpotLight training material is reviewed in detail, and sufficient time is allowed to drill down into various topics. An overview of certain aspects of SpotLight's underlying technology (such as the reasoning algorithm) is also provided. In addition, trainers participating in the course are coached and prepared to field the type of questions and objections they will likely encounter when training their technicians.

Author training

Author training is offered at the customer location or at CaseBank, for groups of up to six people at a time. It is a four day course that takes participants through

• the theory of SpotLight,
• use of the SpotLight Author editing environment, and
• knowledgebase development methodologies and best practices.

It is a hands-on course with one to two people per computer, and the format alternates between short lesson presentation, and applying those lessons in a live environment.

Software Integrator Training

CaseBank's software integration training is a one week course that explores the SpotLight software architecture, development tools, database structure, configuration, and application programming interfaces. Participants will work through examples of the various extension points offered by SpotLight and how they woud be used to address typical scenarios. Although a few standard topics are always covered, there is no fixed agenda for this course as the exact curriculum is determined in consultation with the customer and reflects their anticipated integration needs.  Sufficient time is allowed for open discussion based on participant needs.  This is a hands-on course with one student per laptop, and a maximum participation of four students per session.  Due to the technical nature of this course, it is only offered at CaseBank's location so that senior developers can be pulled in to discussions as needed.

For more information about product training options, or if you have a question about your specific training needs, feel free to contact us.