Products |
 |
® |
SpotLight® delivers expert diagnostic guidance for solving equipment and process problems. It captures the global experience of the user community and delivers it as relevant, current troubleshooting guidance where and when a known problem re-occurs.
SpotLight is the registered trade name of a suite of software applications specifically designed to support the troubleshooting of complex equipment, systems or processes. Powered by a patented hybrid reasoning engine, SpotLight emulates the way experienced technicians relate past experiences to solving current problems, and the judgment used in determining the most sensible information to gather at any given time. SpotLight improves problem solving efficiency by identifying similar problems and how they were solved in the past. Used regularly as a troubleshooting support tool, SpotLight keeps equipment and systems operating at peak efficiency.
To learn more about the SpotLight suite of products, click on the relevant links below:
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
Click for more examples...