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The Effective Re-use of Experience

Experience exists throughout your organization - in your people, your documents, your departmental procedures, your customers, and your suppliers. In most organizations and industries, the problem is not a lack of experience. The problem is accessing relevant experience when it's needed so that people who need specific knowledge to do a particular job have it at their fingertips...especially when that knowledge was gained through someone else's experience.

If you need to...

convert valuable experience to a permanent asset before your experts retire,
capture the experience of your organization and customers for easy use,
effectively capture repair data and link with design engineering to improve your equipment reliability, or
use the diagnostic experience of your sub-system suppliers;

Global Experience Databases

Casebank Technologies Inc. can help. At Casebank we have been helping companies identify, distill and convert their organizational and industry experience into useable knowledge in the form of global experience databases for the past 10 years. This valuable experiential knowledge is then integrated with SpotLight, CaseBank's guided diagnostic software, to offer around the clock, around the globe access to the combined experience of an entire equipment user community. Even more importantly, your global experience database continues to grow and evolve over time because SpotLight automatically captures new experience as the application is used in the troubleshooting process.

With SpotLight, your company's experience doesn't walk out the door at the end of a shift, or retire at the end of a career - it remains with the organization, growing and helping your team.

Solutions & Answers For:

Troubleshooters

Managers

Executives

Four Times Unlucky – No Airflow In Cabin Grounds Multiple Aircraft

Here's an example of how the CaseBank solutions can save time and money. An airliner was ready to take off when a problem was discovered: there was no airflow in the cabin. Although it was obvious that something was wrong, the aircraft's built-in test systems showed everything to be working correctly. The flight had to be canceled while repair technicians investigated the problem. Three hours later, a technician found the source of the fault - a loose pipe fitting in the tail of the aircraft. Once the fault was located, it was repaired in a matter of minutes and the aircraft was released for service.

In the next few months, at that same airline, the same problem occurred three more times on different aircraft at different locations. In each case it was necessary to cancel the flight. None of the technicians assigned to find the problem knew that it had occurred before. If CaseBank solutions had been available, the guided diagnostic troubleshooting would have alerted them to the findings of the technician who solved the original problem, and the last three cancellations could have been avoided, with a significant saving in cost and customer satisfaction for the airline.

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