Solutions and Answers For...
Technicians and Troubleshooters
As someone who is called on to maintain and repair complex equipment quickly and safely every day, you know that the root cause of most equipment failure has been seen somewhere, by someone before - even if the problem is new to you. At the same time, you know that repeat attempts to fix the same problem can slow you down, creating frustration and job stress....[read more]
Managers and Maintenance Supervisors
If you are responsible for managing the repair and technical support of complex equipment, you know that improving on-time performance, reducing excess inventory, and optimizing equipment readiness are three of your primary performance drivers....[read more]
Executives and Leaders
If you make decisions that impact the bottom line - and are accountable for improving that bottom line - in a company that repairs or supports complex equipment, you know that correctly identifying and fixing a problem the first time it occurs is more than half the battle when it comes to controlling costs....[read more]
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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