Solutions and Answers For...
Technicians and Troubleshooters
As someone who is called on to maintain and repair complex equipment quickly and safely every day, you know that the root cause of most equipment failure has been seen somewhere, by someone before - even if the problem is new to you. At the same time, you know that repeat attempts to fix the same problem can slow you down, creating frustration and job stress....[read more]
Managers and Maintenance Supervisors
If you are responsible for managing the repair and technical support of complex equipment, you know that improving on-time performance, reducing excess inventory, and optimizing equipment readiness are three of your primary performance drivers....[read more]
Executives and Leaders
If you make decisions that impact the bottom line - and are accountable for improving that bottom line - in a company that repairs or supports complex equipment, you know that correctly identifying and fixing a problem the first time it occurs is more than half the battle when it comes to controlling costs....[read more]
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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