SpotLight MENTOR™
Tapping the Knowledgebase for Improved Training
Training with SpotLight MENTOR means
- tapping into real-world experience
- realistic interactive training, for dynamic learning and improved retention
- effective, continual on-the-job refresher training
- using SpotLight as a pipeline for just-in-time training
- compatibilty with modern training tools and systems (LCMS, LMS)
- integration with interactive electronic technical manuals (IETM)
- providing a single source for diagnostics, technical publications and training
The value of real world experience in training
Case study material is widely used in education and training to illustrate the practical application of theoretical knowledge, and to keep students engaged through the use of “real-world” examples. Every SpotLight knowledgebase is derived from real-world case studies and offers an excellent technical training resource. For this reason, CaseBank initiated the development of authoring tools which allow static snapshots of SpotLight databases to be maniplulated and transformed into effective learning aids. This toolset is collectively referred to as “SpotLight MENTOR”.
In its current prototype form, SpotLight MENTOR integrates with and augments existing training media with "real-world" scenarios that enrich the training experience, shorten the learning curve, and enhance technician troubleshooting performance.
SpotLight and SpotLight MENTOR provide the ideal combination for:
- Classroom training – bringing the “real-world” into the classroom.
- Continual refresher training,
- Proficiency testing, and
- Just-In-Time training regimes
Some key features of SpotLight MENTOR include:
- built-in authoring capabilities that tie into SpotLight's reasoning engine,
- the ability to create challenging learning scenarios rather than mundane multiple choice questions about system facts,
- a choice of exercise structures which thoroughly test a Student's ability across a range of learning formats
- automatic question generation based on desired scenario, question type, and question difficulty as defined by the instructor/author.
More effective than traditional case studies
SpotLight MENTOR overcomes many traditional case-study limitations, such as;
- lack of standardization,
- over-simplification,
- cross-system complications, and
- lack of validation.
With SpotLight MENTOR, every case in the underlying SpotLight knowledgebase has been thoroughly tested and validated by CaseBank, Subject-Matter Experts, and the OEM, before the case is incorporated into the knowledgebase. For use with the training application, a “frozen” copy of the database is made just before the authoring process begins, to ensure consistency, and is updated only at the instructor’s discretion.
Integrating SpotLight MENTOR with other training tools
While SpotLight MENTOR can be used on its own, it will provide maximum value when used in conjunction with other training media in the training system. To facilitate this, SpotLight MENTOR complies with the Shareable Content Object Reference Model (SCORM) specifications, enabling the tool to both access Sharable Content Objects (“SCO’s”) – such as video, animations, graphics or entire curricula – as a client residing within the learning content library (Learning Content Management System, or “LCMS”), or to be accessed by other SCO’s, as a server residing in the library.
For more information about the SpotLight MENTOR prototype, contact us today.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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