SpotLight AUTHOR
For CaseBank customers who wish to author their own knowledgebase content, we provide SpotLight AUTHOR. SpotLight AUTHOR is the authoring and knowledgebase management environment used to author all solutions contained in the SpotLight knowledgebase. With built-in version control and tracking of all authored items, SpotLight AUTHOR lets you monitor what has changed, who changed it, and when the changes were made. It further safeguards the quality of your knowledgebase with automated quality assurance checks for all authored solutions.
With SpotLight AUTHOR you can easily...
- create new solutions by following the well-defined lifecycle process with workflow support,
- manage multi-tiered subject breakdowns,
- identify novel experiences and easily convert them to solutions,
- ensure a current, relevant, and evolving knowledgebase.
For more information about SpotLight AUTHOR, contact us today.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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