SpotLight AUTHOR
For CaseBank customers who wish to author their own knowledgebase content, we provide SpotLight AUTHOR. SpotLight AUTHOR is the authoring and knowledgebase management environment used to author all solutions contained in the SpotLight knowledgebase. With built-in version control and tracking of all authored items, SpotLight AUTHOR lets you monitor what has changed, who changed it, and when the changes were made. It further safeguards the quality of your knowledgebase with automated quality assurance checks for all authored solutions.
With SpotLight AUTHOR you can easily...
- create new solutions by following the well-defined lifecycle process with workflow support,
- manage multi-tiered subject breakdowns,
- identify novel experiences and easily convert them to solutions,
- ensure a current, relevant, and evolving knowledgebase.
For more information about SpotLight AUTHOR, contact us today.
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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