SpotLight WEB
SpotLight WEB gives you access to guided diagnostics from any point on the globe with internet access, via a standard desktop web browser.
Some key benefits of SpotLight WEB include:
- no software to install at the client
- no ActiveX controls or plug-ins required
- the server side of the software is a java web application, deliverable on Windows, Unix, Linux, or Apple
- the application's content (knowledgebase) is stored in a standard third party database, such as Microsoft SQL Server or Oracle
For more information about SpotLight WEB contact us today.
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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