Subscription Services Solutions
Some manufacturers and industry associations have found that sharing information across their network of companies benefits all. At CaseBank, we support this need by building and hosting guided diagnostic support systems incorporating the knowledge of the whole network. Industry-wide applications are developed for a cluster of companies experiencing the same challenges (e.g. airline operators or heavy equipment repair shops). In this case, CaseBank builds the knowledgebase, and provides access to customers on a subscription basis.
Customers gain access to vetted knowledge of their peers, to enhance the effectiveness of their support organizations.
In addition to the inherent benefits of a guided diagnostic solution, subscription clients benefit from:
- Not having to develop or acquire the internal expertise in knowledge management
- Avoiding the development costs for the system
- Knowledge captured from beyond their own operation
CaseBank serves the industry sector as an “independent broker”, managing the best experience-based knowledge resource for specific types of equipment or processes.
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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