Subscription Services Solutions
Some manufacturers and industry associations have found that sharing information across their network of companies benefits all. At CaseBank, we support this need by building and hosting guided diagnostic support systems incorporating the knowledge of the whole network. Industry-wide applications are developed for a cluster of companies experiencing the same challenges (e.g. airline operators or heavy equipment repair shops). In this case, CaseBank builds the knowledgebase, and provides access to customers on a subscription basis.
Customers gain access to vetted knowledge of their peers, to enhance the effectiveness of their support organizations.
In addition to the inherent benefits of a guided diagnostic solution, subscription clients benefit from:
- Not having to develop or acquire the internal expertise in knowledge management
- Avoiding the development costs for the system
- Knowledge captured from beyond their own operation
CaseBank serves the industry sector as an “independent broker”, managing the best experience-based knowledge resource for specific types of equipment or processes.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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