Technical Support
The SpotLight helpdesk is accessible 24x7 via telephone or email for logging technical support issues or inquiries. CaseBank’s dedicated helpdesk staff will open a trouble ticket for each support call that isn’t resolved during the initial contact, and will diligently work toward its earliest resolution to the satisfaction of the client.
By phone: +1 416-896-2113
Toll free: + 1 866 492-2473
By email: helpdesk@casebank.com
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.

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