Our Technology Partners
Guided diagnostic applications and field service software continue to evolve in response to market needs. One logical offshoot of their troubleshooting function is that they are being recognized for their potential value in technician training and performance enhancement. Similarly, their potential to impact the bottom line means that increased integration with relevant business performance metrics also makes sense.
At CaseBank we are committed to bringing comprehensive solutions to our customers. As such, we work with select technology partners on a variety of joint product development initiatives. We currently partner with:
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NGRAIN delivers interactive 3D task-based training solutions to the defense industry. The company's solutions expedite installation, maintenance, and repair training on complex equipment, and ensure first-time-right performance, resulting in greater operational readiness at lower cost. |
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OMDEC is in the business of maintaining revenues, improving ROI and protecting customer satisfaction. It does that by identifying and predicting failures of critical equipment which will interrupt smooth deliveries of product or service. OMDEC's process calculates the cost of failure, defines the probability of failure within a given timeframe and measures statistical confidence levels.
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CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
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