Turn-key Solutions
Our turn-key solutions are fully functioning, knowledge-loaded, decision support systems built by CaseBank. Our team develops client-specific applications for customers who prefer to outsource the development of their knowledge management application, and, in many cases, its ongoing maintenance, while the customer retains full ownership of their own data.
Turn-key solutions are especially attractive when you
- Need a solution quickly, but cannot free up the necessary time with internal resources
- Want to offer this service to your clients and feel that a chargeable independent third party solution would be preferred
- Feel that building the internal expertise in knowledge management is a distraction from your core business focus
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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