What CaseBank can Offer Your Organization
CaseBank Technologies Inc. provides interactive, expert diagnostic guidance software solutions for equipment, systems, and processes. We significantly lower costs, while increasing operational efficiency, by rapidly delivering relevant troubleshooting know-how when and where needed.
CaseBank's SpotLight® solutions capture and learn from previous experience, to vastly improve
- first time fix rates,
- time and cost for return-to-service,
- cost efficiency of customer and product support operations, and
- the quality of information captured during troubleshooting.
Whether you need a turn-key web-based solution with smart-phone and mobile capability, or a stand-alone PC based application, Casebank's solutions provide real-time, experience-based assistance for efficient and cost effective decision making.
In addition to a range of expert troubleshooting software, we also provide a variety of services to help you capture, preserve and make the most of the knowledge and experience present in your organization and industry. Supplementary services include product training, knowledgebase development, technician training development, document and workflow integration, EPSS, and more.
To discuss what CaseBank can offer your organization, contact us today.
In February 2000, an unusual brake problem grounded a British Airways Concorde flight from London to New York at a total cost to BA operations of over $800,000. The fault turned out to be a simple sensor failure. It took a whole day to troubleshoot, but the fix was simple and fast once they found the cause. Later, when a case history was forwarded to BA's commercial partner, Air France, BA was astonished by their reply: "We know - the same thing happened to us last year - we sent you a report on it".
The costly delay would have been avoided if the British Airways technician in London had been shown the story about Air France's experience when the problem symptoms first appeared. That's what the ADDS Service does.
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