What CaseBank can Offer Your Organization
CaseBank Technologies Inc. provides interactive, expert diagnostic guidance software solutions for equipment, systems, and processes. We significantly lower costs, while increasing operational efficiency, by rapidly delivering relevant troubleshooting know-how when and where needed.
CaseBank's SpotLight® solutions capture and learn from previous experience, to vastly improve
- first time fix rates,
- time and cost for return-to-service,
- cost efficiency of customer and product support operations, and
- the quality of information captured during troubleshooting.
Whether you need a turn-key web-based solution with smart-phone and mobile capability, or a stand-alone PC based application, Casebank's solutions provide real-time, experience-based assistance for efficient and cost effective decision making.
In addition to a range of expert troubleshooting software, we also provide a variety of services to help you capture, preserve and make the most of the knowledge and experience present in your organization and industry. Supplementary services include product training, knowledgebase development, technician training development, document and workflow integration, EPSS, and more.
To discuss what CaseBank can offer your organization, contact us today.
Failure to resolve unexpected faults (elusive faults) on the first attempt can result in rapidly escalating costs and operational disruptions due to flight cancellations, gate delays, unsubstantiated part removals, complete out-of-service periods, and unplanned overtime and shift bonuses.
Elusive faults are the most difficult type of fault that technicians can face because they are not always correctly addressed by existing diagnostics aids, such as built-in tests or fault-isolation manuals. These problems are often characterized by intermittent symptoms, possibly caused by unpredictable conditions such as aging, environmental factors, or manufacturing error.
Elusive faults consume a disproportionate share of the unplanned maintenance-related expenses due to the difficulty of determining their root cause. Troubleshooters often have no convenient or timely way of knowing that another mechanic has encountered a similar problem and has solved it already. Until now, they've been on their own and often in the dark about how to find a solution quickly.
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