What CaseBank can Offer Your Organization
CaseBank Technologies Inc. provides interactive, expert diagnostic guidance software solutions for equipment, systems, and processes. We significantly lower costs, while increasing operational efficiency, by rapidly delivering relevant troubleshooting know-how when and where needed.
CaseBank's SpotLight® solutions capture and learn from previous experience, to vastly improve
- first time fix rates,
- time and cost for return-to-service,
- cost efficiency of customer and product support operations, and
- the quality of information captured during troubleshooting.
Whether you need a turn-key web-based solution with smart-phone and mobile capability, or a stand-alone PC based application, Casebank's solutions provide real-time, experience-based assistance for efficient and cost effective decision making.
In addition to a range of expert troubleshooting software, we also provide a variety of services to help you capture, preserve and make the most of the knowledge and experience present in your organization and industry. Supplementary services include product training, knowledgebase development, technician training development, document and workflow integration, EPSS, and more.
To discuss what CaseBank can offer your organization, contact us today.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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