What CaseBank can Offer Your Organization
CaseBank Technologies Inc. provides interactive, expert diagnostic guidance software solutions for equipment, systems, and processes. We significantly lower costs, while increasing operational efficiency, by rapidly delivering relevant troubleshooting know-how when and where needed.
CaseBank's SpotLight® solutions capture and learn from previous experience, to vastly improve
- first time fix rates,
- time and cost for return-to-service,
- cost efficiency of customer and product support operations, and
- the quality of information captured during troubleshooting.
Whether you need a turn-key web-based solution with smart-phone and mobile capability, or a stand-alone PC based application, Casebank's solutions provide real-time, experience-based assistance for efficient and cost effective decision making.
In addition to a range of expert troubleshooting software, we also provide a variety of services to help you capture, preserve and make the most of the knowledge and experience present in your organization and industry. Supplementary services include product training, knowledgebase development, technician training development, document and workflow integration, EPSS, and more.
To discuss what CaseBank can offer your organization, contact us today.
CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
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