Who We Serve

CaseBank provides expert guided diagnostic solutions for the folllowing industries:

• Aerospace
• Automotive 
• Heavy Equipment
• Process Manufacturing
• Public Security
• Consumer Goods
• Technician Training and Performance Enhancement, and
• Health Care

SpotLight® offers a robust solution to Fortune 1000 companies with complex product or process support requirements, or a desire to facilitate self-service support for their customers. We support each application development project with a team of industry experienced professionals. As a result, each client receives the expertise and support needed to build a successful application, with minimal burden to their busy expert resources.

Where we can make a difference

Our clients tell us that our decision support systems and diagnostic solutions demonstrate quantifiable value in the following situations:

With complex equipment, processes or systems

If you experience equipment faults that are unpredictable and difficult to diagnose, we can help. These faults usually consume a disproportionate amount of the maintenance budget and related operational resources, including very costly service disruptions. CaseBank’s decision support technology provides ideal assistance in these situations.

When expertise is scarce or widely distributed

Human experts tend to be scarce, widely distributed, and overworked in most enterprises. Sometimes this is caused by the global nature of the business; sometimes the complexity of a process forces highly focused technical specialties to develop even within one location. CaseBank’s decision support solutions provide a central repository of solutions and an efficient, effective diagnostic reasoning mechanism. This allows technicians and operators to address previously encountered problems, even though they may be less familiar with particular systems than the specialists, and even though they may never have personally experienced the particular problem at hand.

When knowledge must be widely disseminated

Many organizations serve national or global markets. They have to provide their staff, and sometimes their customers, with the most relevant knowledge wherever they may be located. CaseBank’s solutions are ideal for wide dissemination of knowledge. Our software allows people throughout the organization to jointly participate in solving a problem, even if they are separated by time (for example, with shift work) or by geography.

When problem solving response-time is critical

Equipment down-time severely impacts the operational efficiency of most organizations. In many situations, critical decisions have to be made quickly with the information at hand. CaseBank’s decision support approach and extensive knowledge base helps provide the right information where and when it's needed for more informed, rapid decision making.

When monitoring the problem resolution process provides invaluable insight

Management can gain useful insight by tracking types of problems, variations in input, problem resolution progress, and the final selection of the user. CaseBank’s decision support system collects data transparently as it assists the user with problem resolution. The diagnostic process can also be tracked remotely, across the enterprise.

To discuss how CaseBank and SpotLight can help you put experience to work, for faster problem resolution and improved operational efficiency, contact us today.