Our Focus

CaseBank's focus is to radically improve problem solving by harnessing experience-based knowledge.  Here's why:

In many problem-solving situations, past experience is an untapped source of answers.  Usually similar problems have been seen and solved before, but organizations fail to capture and benefit from this past experience.  Even if prior experiences have been documented, they are not organized for problem solving.  Hence prior experience is rarely accessible to the person who needs it the next time a similar problem occurs.  The result is needless, and costly reworking of similar problems, over and over again by different people across the organization, resulting in repeated attempts to fix elusive problems when the knowledge to fix them right actually does exist – it just can’t be found in the heat of the moment. 

The benefits resulting from effective use of prior experience are significant, reaching well beyond the immediate problem solving experience.  Fast and accurate solutions have a ripple-effect in organizations – achieve better “first-time-fix” rates, save time and money, improve operational efficiencies and safety, and increase customer satisfaction.  And by capturing relevant past know-how, organizations can preserve and deploy their hard-earned and valuable intellectual capital as a hedge against that knowledge walking out the door through attrition or eventual retirements.

Just like having an expert on the shoulder.  Core to all these situations, is the need for a solution that captures existing experience, organizes it, and makes it accessible when that experience is needed next.  Further, the solution needs to actively guide the user to only the most relevant experience, while transparently capturing and organizing new experience during its operation.  What is needed then, is an expert on the shoulder – guiding the busy professional to the right answer the first time.

Many industries can benefit.  In general, there are many industries that can benefit from having access to knowledge of previous experiences, even in a non-diagnostic role.  One is complex equipment troubleshooting and repair, a major focus for CaseBank.  For more information on the specific challenges and trends, see Complex Equipment.

See Our Technology to learn more about CaseBank’s solution to these problem-solving situations.

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