Our Markets

CaseBank's decision support technology and expertise are applicable to a number of industries. 

Target Industries

To date, complex equipment has been the primary focus for CaseBank, with applications in:

• Aerospace

• Automotive/Heavy Equipment

• Process Industries

Other industries for which experienced-based decision support offers unique advantages:

• Public Security

• Healthcare

CaseBank supports each application development project with a team of industry experienced professionals.  As a result, each client receives the expertise and support needed to build a successful application, with minimal burden on their busy expert resources. 

Where we can make a difference

We focus on opportunities with one or more of the following attributes.

With complex equipment, processes or systems:  Typically they are experiencing periodic faults that are considered unpredictable and difficult to diagnose (see section on Complex Equipment for more detail).  Further, these faults usually consume a disproportionate (larger) percentage of the maintenance budget and related operational costs (disruption of services, etc.).  CaseBank’s decision support technology has proven to be an ideal assistance in these situations.

When expertise is widely distributed:  Human experts tend to be scarce, and widely distributed in most enterprises.  Perhaps because of the global nature of the business, or even within a single location, because the complexity of a process forces highly focused technical specialties to develop.    CaseBank’s decision support solutions are attractive in these situations because of their central repository of cases and efficient diagnostic reasoning mechanism, allowing technicians and operators to address known problems, even though they may be less familiar with particular systems than the specialists.

When knowledge must be widely disseminated:  Many organizations serve national or global markets which requires them to provide their staff with the most relevant knowledge wherever they are located, either across the country or across the world. CaseBank’s deployment modes of Web-based or Client/Server are ideal for wide dissemination of knowledge. In particular, this allows people from around the organization to participate in solving a problem, regardless of whether they are separated by time (for example, with shift work) or by geography (for example, an aircraft flying from airport to airport).

When problem solving response-time is critical:  Down-time of equipment impacts the operational efficiency of most organizations quite severely.  And in many situations, decisions have to be made quickly.   CaseBank’s decision support approach is very effective at providing the right information without lengthy interactions. 

When monitoring the problem resolution process provides invaluable insight: Management can gain useful insight by tracking the types of problems, the variations in input, the final selection of the user, and visibility on the problem resolution progress.  CaseBank’s decision support system collects data transparently as it is aiding the user in their problem resolution, and the diagnostic process can be tracked remotely, across the enterprise, as it develops. 

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