Australian Pacific Aviation Survey Results 2008
A survey of 170 senior level decision makers from 18 organizations in the Australian Pacific Aviation community gives us some insight into the issues facing the industry. A few highlights.
Asked to identify what they considered to be the most important issues,
33.3% answered technology and innovation for Airlines/Airports,
22.8% answered aviation skills shortage,
and 20.2% answered Maintenance, Repair, and Overhaul (MRO).
Identified technologies that respondents would like to hear about:
Cabin maintenance/savings and improvements,
IT innovations in the Air Transport Industry,
Direct selling MRO.
Complete survey results.
Information on the 2009 Australia Pacific Aviation Outlook Summit.
How CaseBank addresses the issues.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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