CaseBank Technologies, a leading provider of interactive, guided diagnostic solutions that improve first time success rates of unplanned equipment repairs, today announced that it has ended fiscal year 2011 on a very positive note. As of November 30, 2011, the company’s fiscal year end, CaseBank continued its multi-year pattern of consistent, year-over-year growth while also increasing its customer base and the number of knowledgebase solutions made available to its customers.
Following a record-breaking year in 2010, CaseBank was able to sustain solid growth throughout 2011, achieving a year-over-year growth rate over 35%.
“We are extremely pleased with the results we were able to achieve in 2011,”said Tony O’Hara, CEO of CaseBank. “The growth we experienced last year, as well as our growth over the past few years, speaks strongly to the ongoing, increased demand in the marketplace for SpotLight.”
SpotLight is an advanced software solution that is unique in its ability to deliver global field experience-captured, stored and harnessed, along with other troubleshooting guidance, in knowledgebases-to technicians during the troubleshooting process to resolve in-service equipment issues quickly, often on the first attempt.
“In this past year, we were able to grow the number of knowledgebase solutions made available to troubleshooters by more than 25%,” stated Phil D’Eon, President and CTO, CaseBank. “By continually growing our knowledgebases at such a tremendous pace, we are able to provide our customers with the most up-to-date troubleshooting guidance on an ongoing basis.”
SpotLight utilizes a unique and patented form of hybrid reasoning that mimics the differential diagnosis approach used by physicians and other experts, to rapidly isolate the root cause of a problem and move quickly to a successful solution, leveraging the experience embedded in its unique knowledgebases.
While SpotLight has long-established roots in the aerospace industry, throughout the past year its application and use has become increasingly popular in numerous other industries including rail, heavy equipment and with several new original equipment manufacturers (OEMs).