Terms of Use
Disclaimer
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Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall the website owner or its affiliates be liable to you for any damages of any kind (including, but not limited to, compensatory damages, lost profits, lost data or any form of special, incidental, indirect, consequential or punitive damages whether based on breach of contract or warranty, tort, product liability or otherwise) that result from the use of, or the inability to use, this site or the Materials. You specifically acknowledge and agree that the website owner is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any material, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using this website.
Termination
This agreement is effective until terminated by the website owner at any time without notice. In the event of termination, you are no longer authorized to access the sites and the disclaimers and limitations of liabilities set forth in this agreement shall survive.
Contact Us
We hope you find this statement informative and clear. Please contact us with any questions or requests for further information.
Updates
The website owner reserves the right to update and amend this policy as it deems necessary or appropriate to do so. Please check back often to be apprised of any changes. This version was updated on January 15, 2007.
A maintenance technician, newly endorsed on an aircraft, is assigned for the first time to this type of aircraft. Although he is experienced on other aircraft, he still feels a certain uneasiness. Aircraft are very complex. There is no possible way for the new technician to become an instant expert. His classroom training gave him a basic understanding of how the aircraft systems work normally and how they are repaired, but he knows that these complex systems don't always fail in predictable ways. In many cases the manuals do not help – he must rely on the help of more experienced technicians who have seen such failures before. The only problem is that the technicians with that experience never seem to be around when needed.
When he arrives at the aircraft and checks the logbook, the technician finds that a critical system is failing intermittently. The pilots are complaining about unreliable operation. Following the troubleshooting manual does not isolate the fault. He tries swapping computers, but to no avail. Is it a software bug? An intermittent hardware component? A chafed wire somewhere in the miles of wiring that run through the aircraft? He suspects another technician may know the solution to this problem, but he has no idea where to find that person. He involves more and more people in the troubleshooting, and changes more and more parts. Soon, the Station Operations Center is screaming to get the aircraft back into operation. Finally, the solution is found. It turns out that there is a connector on the aft pressure bulkhead that has corroded, causing intermittent behavior in the system. Now the new technician knows something that very few other technicians know.
With CaseBank's guided diagnostic support, had this problem been seen before, the technician would have been quickly guided to it. If not, then this solution has already been captured by the software, and after expert validation, would be made available to the next technician who is presented with the problem.
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