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Disclaimer
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Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall the website owner or its affiliates be liable to you for any damages of any kind (including, but not limited to, compensatory damages, lost profits, lost data or any form of special, incidental, indirect, consequential or punitive damages whether based on breach of contract or warranty, tort, product liability or otherwise) that result from the use of, or the inability to use, this site or the Materials. You specifically acknowledge and agree that the website owner is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any material, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using this website.
Termination
This agreement is effective until terminated by the website owner at any time without notice. In the event of termination, you are no longer authorized to access the sites and the disclaimers and limitations of liabilities set forth in this agreement shall survive.
Contact Us
We hope you find this statement informative and clear. Please contact us with any questions or requests for further information.
Updates
The website owner reserves the right to update and amend this policy as it deems necessary or appropriate to do so. Please check back often to be apprised of any changes. This version was updated on January 15, 2007.
CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
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