Expert Troubleshooting Software

CaseBank specializes in harnessing the technical experience in your industry and your organization, and keeping it working for you.

SpotLight®, our core product, delivers expert diagnostic guidance for solving equipment and process problems. It captures the global experience of the user community and delivers it as relevant, current troubleshooting guidance where and when a known problem re-occurs.

For over ten years, CaseBank Technologies Inc. has helped companies capture, preserve and make the most of their technical know-how by delivering an individually tailored combination of

• interactive troubleshooting and diagnostic tools,
• experience based training aids, and
• integrated electronic manuals.

Capturing and Preserving Experience

When it comes to complex equipment and critical processes, the knowledge and expertise of an experienced workforce is our most valuable asset. So we guard the health and safety of our people - yet we forget to do the same for the organization by capturing and protecting their experience. Retirements, illness, and the globally competitive environment steadily drain intellectual capital, leaving entire organizations vulnerable. To succeed in today's knowledge based economy, there is no question that perishable experience must be preserved before it walks out the door.

Instant access to global experience on your complex equipment means having the world's experts always on-hand to help you solve today's problems - now. CaseBank's field experience systems draw on global experience databases that are used by entire product communities for guided diagnostics and troubleshooting. Each database, or knowledgebase, is supported by automatic capture of new information and technician training applications that feature the world's most up-to-date solutions.

To find out how CaseBank can help your organization reduce operating costs, lower business risk, and stay competitive by building a hedge against continuing brain drain and grey-out, contact us today.