Aircraft Manufacturing

Aircraft Manufacturing

Solutions for Faster, More Accurate Repairs and OEM Support

Aircraft OEMs turn to CaseBank technology because it enables maintenance technicians to access a complete knowledgebase of service experience and information, allowing them to quickly diagnose and repair equipment problems. CaseBank’s software, by combining error codes from onboard systems with engineering troubleshooting guidance and real-world field experience, enables both new and experienced service technicians to more effectively diagnose and repair aircraft.

OEM engineering departments also benefit from CaseBank technology because they can
easily gather detailed failure information, service history and technician feedback from the field. This data can help improve product design, and enhance reliability reporting (CAPA plans and FRACAS reports).

How CaseBank Improves Aircraft Manufacturing Service


  • Guides troubleshooting processes based on a central knowledgebase of equipment problems and repair experience
  • Troubleshoots according to equipment configuration, operational environment, predictive analytics and available skillsets
  • Delivers relevant information—not generic failure processes and guidelines—to maintenance technicians in the depot, hangar and flight line
  • Isolates the causes of equipment problems, across multiple sub-systems
  • Identifies failure trends within the fleet of deployed equipment
  • Automates service reporting
  • Gathers lessons learned from experienced technicians
  • Provides reports on service experiences to improve maintenance planning, product design and customer support
  • Available 24/7: it never goes off shift, takes a vacation, changes jobs or retires
  • Provides stand-alone equipment support on the flight line when network connections are not readily available


  • Accelerate repair time (MTTR)
  • Increase first-time-fix rate (FTFR)
  • Reduce no-fault-founds (NFF)
  • Increase equipment uptime
  • Enhance reliability reporting (CAPA plans and FRACAS reports)
  • Increase customer satisfaction