Critical Thinking:
SpotLight embodies core aspects of “critical thinking”. SpotLight uses information from the physical senses when it is appropriate – touch, sound, smell, observation (but seldom taste!). It will ask about recent maintenance history when appropriate. It uses time, cost, and frequency of occurrence in its reasoning. Its knowledge is based predominantly on experience.
A SpotLight knowledgebase also includes solutions based purely on analysis when appropriate. For example, when a failure mode is anticipated but has not yet happened in the field, SpotLight solutions can be derived through analysis – the Failure Modes and Effects Analysis database being a prime source.
In particular, SpotLight is able to draw upon the global experience of a community of technicians in its critical thinking. There are abundant examples of experience-based Solutions in SpotLight knowledgebases that defy pure logic and analysis – complex combinations of time windows, operating sequences, prior environmental conditions, intermittency, design flaws, mis-configuration, maintenance error, and cross-system interactions. These are perplexing problems that were solved by someone’s stroke of genius, or by chance discovery of the cause. What they reveal upon reflection are the unsuspected influences of such factors on failure states.
©2008 CaseBank Technologies Inc.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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