The Reliability-Complexity Paradox
There is an interesting phenomenon occurring with modern equipment: two technicians with the same years of experience on the same type of equipment will still have relatively unique knowledge!
The reason for this is that decades of continuous reliability improvement have failure rates reduced pretty much to the level of “random failures”. Parts that fail too often get designed out of the system.
However, modern complex equipment such a high parts count that there is always something failing randomly.
The upshot is that the personal experience built up by each of these two technicians depends largely on what failed while he was on shift – and therefore each will have largely a different set of experiences.
Yet anything that every failed on that equipment has been diagnosed successfully by someone out there. This global scope of knowledge is a key part of an permanent and effective diagnostic system, and a SpotLight knowledgebase can do that.
©2008 CaseBank Technologies Inc.
The aircraft guided diagnostic service is ideal for users at all levels of expertise. Experienced technicians unfamiliar with an aircraft can be fully up to speed in very little time. It's as if they have an expert on their shoulder asking discriminating questions.
You can free your resident experts from solving routine problems that can be handled by others, allowing your most experienced people to focus on the never-before-seen problems that can best use their knowledge and expertise. And of course, once a new problem gets solved, it is seamlessly added to the knowledgebase where everyone has access to the new knowledge.
CaseBank has made it easy for your technicians to work with the aircraft guided diagnostic service. First of all, it's intuitive. A technician simply enters one or two visible symptoms, and then a dialogue begins with point-and-click ease. The software presents a series of discriminating questions that lead the troubleshooter directly to the most relevant situations.
With its Hybrid Reasoning engine, you are able to work around areas where knowledge is incomplete and, using Fuzzy Logic, can find all relevant solutions even where the information provided is similar to but not exactly the same as what is in the stored knowledgebase.
The aircraft guided diagnostic service's unique ability to discriminate between multiple configurations of aircraft, from fleet down to an individual aircraft, ensures that a troubleshooter is presented with relevant information only. SpotLight - your own private expert guide to solving problems.
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