The Reliability-Complexity Paradox
There is an interesting phenomenon occurring with modern equipment: two technicians with the same years of experience on the same type of equipment will still have relatively unique knowledge!
The reason for this is that decades of continuous reliability improvement have failure rates reduced pretty much to the level of “random failures”. Parts that fail too often get designed out of the system.
However, modern complex equipment such a high parts count that there is always something failing randomly.
The upshot is that the personal experience built up by each of these two technicians depends largely on what failed while he was on shift – and therefore each will have largely a different set of experiences.
Yet anything that every failed on that equipment has been diagnosed successfully by someone out there. This global scope of knowledge is a key part of an permanent and effective diagnostic system, and a SpotLight knowledgebase can do that.
©2008 CaseBank Technologies Inc.
CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
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