PARIS AIR SHOW – Paris, France (June 19, 2011) – Pratt & Whitney Canada (P&WC) recently launched an engine diagnostic tool, powered by CaseBank’s SpotLight®, for its PW300 engine. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX).
The diagnostic tool is an interactive system designed to help operators and service providers solve issues in a fast and thorough manner. With this tool, the technician is asked a series of questions about their engine issue and is provided the best information available for fast and effective diagnosis. The knowledge base behind this tool represents both P&WC’s Fault-Isolation Charts data and the collective wisdom and experience gained through years of in-field service. This effort encompassed 8 engine models and created 1100 fully validated fault isolation charts. It also harmonized fault isolation data across 7 maintenance manuals.
P&WC’s new engine diagnostic tool is now available on the company’s Customer Portal: eportal.pwc.ca. Because it’s online, the diagnostic tool is available around the clock, seven days a week and from wherever a customer has computer access. The tool is also collaborative, giving customers the ability to connect with their other locations as required and to P&WC’s industry-leading CFirst centre which is always open to provide advice and service solutions. The cost of this diagnostic tool is covered under customers’ technical publications subscription fees.
“Our new engine diagnostic tool is yet another example of how P&WC continues to anticipate the needs of our global customer base and continues to provide the best value in the industry,” said Raffaele Virgili, Vice President, Customer Service, P&WC. “This dependable tool will provide customers with easy access and speedy results,” he adds.
The new engine diagnostic tool is also available for P&WC’s PW100 engine.
“We are excited and proud to have joined forces with P&WC on its new diagnostic tool for the PW300 engine, powered by CaseBank’s SpotLight® diagnostic software,” said Tony O’Hara, CEO of CaseBank Technologies. “By integrating SpotLight’s collaborative, first-time-fix technology, P&WC continues to demonstrate its industry-leading vision.”
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada’s engines, with more than 500 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
About Pratt & Whitney Canada
There are currently more than 47,000 P&WC engines in service on over 27,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet. P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 100,000 contacts every year.
Based in Longueuil, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries. Please visit www.utcaero.com for news from Pratt & Whitney and United Technologies at the Paris Air Show 2011.