Services

CaseBank provides services ranging from simple software support, to complete turn-key system development, operation and maintenance, including subscription-based development and operation of strategic, industry-specific knowledge bases.

SpotLight Knowledgebase Development Services

Our trained knowledge engineers review and mine equipment maintenance documentation as well as existing maintenance and service records. Using our proprietary data-mining tools, CaseBank can provide solution development quickly and efficiently, eliminating the burden of dedicating, or recruiting additional personnel.

SpotLight Integration Services

CaseBank offers consulting and development services, to support the implementation of decision support applications in customer environments. This includes installation, training and integration with legacy systems, including Service and Maintenance Management suites, ERP systems and Call Management systems.

SpotLight Knowledgebase Administration Services

CaseBank offers complete turn-key solutions to your knowledge management challenges. In addition to the services mentioned, our staff can administer and maintain your knowledgebase for you. That knowledge can be made available to others wherever they might be within your organization, regardless of geography.

SpotLight Training Services

CaseBank offers scheduled training courses at its facilities in Brampton, Ontario, Canada, or at the customer’s option and expense, on-site at the customer’s facilities:

• SpotLight User Training

• SpotLight Author Training

• SpotLight Knowledgebase Administrator Training

SpotLight Support Services

In addition to contracted software support, providing ongoing maintenance and enhancement of the SpotLight software, CaseBank can provide as much or as little hands-on support as required, to transition customers at their own pace, to complete self-sufficiency in supporting their own knowledge systems. This can include monitoring and periodic audits of knowledge bases, to ensure that customers are making the best use of their knowledge base and maximizing their benefits from SpotLight.

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