Overview
CaseBank provides:
(Clients interested in building their own
knowledge solutions should review the
Products & Services section)
"Knowledge Solutions"
are complete applications which CaseBank builds using its
products and services.
Turn-key Solutions
Turn-key Solutions are applications for
clients who prefer to outsource knowledgebase development (and in some cases
ongoing maintenance), while retaining ownership. Typically these
applications support internal groups or are intended for a dedicated dealer
network. Outsourcing is advantageous when the client:
-
Needs a solution quickly, but cannot
free up the necessary time with internal resources
-
Wants to offer this service to their
clients and feels that a chargeable independent third party solution would be
preferred
-
Feels that building the internal
expertise in knowledge management is a distraction from their core
business focus
Subscription Services
Subscription Services are applications that
benefit a cluster of similar companies (e.g. aircraft diagnostics and repair
decision support for airline operators). In these situations, CaseBank,
builds, owns and operates the decision support system and knowledgebase, and
offers access on an affordable subscription basis. In addition to the inherent
benefits of a decision support system, the clients benefit from:
-
Not having to develop or acquire the
internal expertise in knowledge management
-
Avoiding the development costs for
the system
-
Knowledge captured from beyond their
own operation
CaseBank serves the industry sector as an
“honest broker”, managing the best experience-based knowledge resource for
specific types of equipment.
Core to all CaseBank Knowledge Solutions is our
patented case-based reasoning software, SpotLight. All
of our solutions can operate stand-alone or over the Web, and can be readily
integrated with existing legacy CRM or ERP applications (compatible with
existing workflow processes and IT infrastructure).
 Read on to learn about
Knowledge Solutions developed for specific market segments.
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Overview
