White Papers

Engineering’s Blind Spot – Feedback from the Field

Integrate Service and Engineering Closed-Loop Service Lifecycle Management (SLM) is an approach to data exchange that ensures product development and product support share information about performance issues and product failures.  Learn how a Closed-Loop SLM system serves as the eyes and ears of engineering in the field, thus providing a way for original equipment manufacturers […]

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An Aberdeen Group Report

“Service Lifecycle: How Maintenance Drives Product and Service Design Excellence” The connection between the front line of field service and product development is seemingly a vast canyon. Do technicians report back to engineers about machine features on a daily basis? Are design engineers meeting with service techs in regard to the latest and greatest innovation […]

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Fault Isolation Manuals Are Failing

As equipment buyers embrace technologically advanced products, companies are having difficulty supporting their equipment in the field and managing customer expectations for troubleshooting support. Traditional FIMs weren’t designed to meet the challenges of troubleshooting complex problems in diverse work environments. Download this white paper to learn how equipment troubleshooting technology has evolved so that repairs […]

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Approaches to Diagnostic Knowledgebase Development

A diagnostic knowledgebase contains fault and repair information derived from engineering design data, technical publications and real-world field experience . The most comprehensive knowledgebases contain a combination of concise descriptions of failure modes predicted through engineering analyses and real- world maintenance experiences that reflect the collective experience of the global user community of the subject […]

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