Maximizing the value of complex equipment depends on fast, accurate maintenance and repair processes. The SpotLight® and ChronicX® solutions help isolate faults, identify recurring defects, reduce downtime, and improve efficiency of complex equipment, systems, and operations.

CaseBank Solutions

Troubleshooting solutions for complex equipment that reduces the time and cost of achieving first-time-fix.

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Text mining solution for PIREPS/MAREPS that detects and manages recurring defects and hidden trends across aircraft fleets.

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What Our Customers Have To Say

“What took me 4 hours every day, now it takes me 5 minutes”

-- B777 Fleet Specialist

“I am not an expert with engines, but with SpotLight, I can troubleshoot like a pro”

-- Second Level Support Specialist


  • Fault Isolation Manuals Are Failing

    Traditional FIMs weren’t designed to meet the challenges of troubleshooting complex problems in diverse work environments.


    Engineering’s Blind Spot - Feedback From the Field

    Integrate Service and Engineering.


    Approaches to Diagnostic Knowledgebase Development

    A diagnostic knowledgebase contains fault and repair information derived from engineering design data, technical publications and real-world field experience.


    White Paper: Best Practices for Managing Chronic Defects in Aircraft Maintenance

    This white paper discusses the problems caused by recurring defects and effective methods used by the most efficient airlines to identify, track, manage and reduce recurring defects.


  • SpotLight® Guided Diagnostics and Troubleshooting Solution

    Improve Fault Isolation and Capture Field Experience


    ChronicX® Solution for Managing Recurring Defects

    Improve the Health of Your Fleet


  • Aberdeen Group Webinar Recording

    “How Maintenance Drives Product and Service Design Excellence”. Service lifecycle management demands that organizations have the tools and teams in place to connect the field service team with the rest of the organization to drive efficiencies and improve future products and services. Presenter(s): Aly Pinder, Senior Research Analyst, Service Management, Aberdeen Group & John Snow, VP — Marketing and Strategic Alliances, CaseBank Technologies.


    Field Service USA Keynote Presentation

    Kids Today - Help Every Service Rep Act Like an Expert. This presentation addresses technological and cultural challenges facing service organizations and identifies some overlooked, but important, keys for success. Presenter(s): John Snow, VP — Marketing and Strategic Alliances, CaseBank Technologies


    Predikto Webinar Recording

    "Uptime: Improve Reliability Regardless of Field Experience." During this webinar John Snow identifies ways to exploit IOT analysis and strategies to improve the cost, quality and time of equipment maintenance for better results. Speaker(s): John Snow, VP Marketing and Strategic Alliances, CaseBank Technologies.